Terms + Conditions
Welcome to Scentsational Soaping Supply! These Terms and Conditions ("Terms") govern your use of our website, products, and services. Please read them carefully before accessing or using our website or purchasing our products. By using our website and services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please refrain from using our services.
1. Definitions
- "Scentsational Soaping Supply," "we," "our," or "us" refers to the business entity operating this website.
- "You" or "your" refers to the user or customer accessing our website and using our services.
- "Products" refers to the goods and materials offered for sale on our website.
2. Use of the Website
- You must be at least 18 years old to use our website and services.
- You agree to provide accurate and up-to-date information when using our website, including when making purchases.
3. Product Orders and Payments
- All product orders are subject to availability and acceptance.
- Prices, shipping fees, and taxes are as stated on our website and are subject to change without notice.
- Payment is due at the time of order placement. We accept various payment methods, as listed on our website.
- We reserve the right to cancel or refuse any order for any reason at our discretion.
- By placing an order, you agree to pay the total amount specified, including all applicable taxes and shipping fees.
4. Shipping and Delivery
- Shipping and delivery times are estimated and may vary.
- Risk of loss or damage to products passes to you upon delivery.
- Any delays or issues with shipping are the responsibility of the shipping carrier.
5. Returns and Refunds
All sales on the Scentsational Soaping Supply's e-commerce website are final. We do not accept returns on any items, regardless of their condition. Please review your order carefully before finalizing your purchase to ensure you have selected the correct items.
- If you receive a product that is damaged or defective upon arrival, please notify us immediately. We will assess the situation and, if appropriate, offer a suitable solution such as a replacement or refund. Please contact our customer service team with a detailed description of the issue and photos (if possible) within 7 days of receipt.
- If there is an issue with your order, such as receiving the wrong item or a missing item, please contact our customer service team within 7 days of receiving your package. We will work diligently to correct any mistakes on our part.
7. Cancellation Policy
- Once an order has been placed, it immediately goes into our processing system. We will do everything in our power to cancel, but sometimes this isn't always possible. Please review your order carefully before confirming your purchase.
8. Customer Service
Our dedicated customer service team is here to assist you with any concerns or questions regarding your order. You can reach out to us at: Scentsational Soaping Supply Email: info@soapingsupply.com or Phone: 224-368-4650. Your satisfaction is our top priority, and we are always here to help. Please do not hesitate to get in touch if you have any concerns.
9. Intellectual Property
- All content on our website, including text, images, logos, and trademarks, is protected by copyright and other intellectual property laws.
- You may not use, reproduce, or distribute our content without our express written permission.
10. Limitation of Liability
- We are not responsible for any indirect, incidental, or consequential damages arising from your use of our website or products.
- Our liability is limited to the purchase price of the products you have ordered.
11. Privacy
- Your use of our website is subject to our Privacy Policy, which can be found on our website.
12. Termination
- We reserve the right to terminate or suspend your access to our website and services at our discretion.
13. Governing Law
- These Terms are governed by the laws of McHenry County, Illinois. Any disputes will be resolved in the courts of McHenry County, Illinois.
14. Changes to Terms and Conditions
- We reserve the right to update or modify these Terms at any time. Please review them periodically for changes.
15. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
info@soapingsupply.com
Thank you for choosing Scentsational Soaping Supply. We appreciate your business!
Last Updated: 2023